Refund and Returns Policy

At PrintStuff, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer refunds and returns under certain conditions outlined below.

Refund Policy

  • Quality Issues: If you receive a product with quality issues, such as printing errors or damage during shipping, please contact us within [number of days] days of receiving your order. We will assess the issue and provide a refund or replacement as necessary.
  • Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please notify us immediately. We will rectify the mistake and provide the correct items or issue a refund.
  • Cancellation: You may cancel your order within [number of hours or days] of placing it for a full refund. However, if production has already begun, cancellation may not be possible.

Returns Policy

  • Non-Customized Items: If you wish to return a non-customized item for any reason, you may do so within [number of days] days of receiving your order. The item must be in its original condition and packaging. You will be responsible for return shipping costs.
  • Customized Items: Due to the personalized nature of customized items, we generally do not accept returns unless there are quality issues or errors on our part.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.